Client update #29

Date: 24 September

Sent to: all clients


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Client update #28

Date: 18 September

Sent to: all clients

As you may be aware, several weeks ago the Queensland Government introduced a health directive specific to the disability sector in relation to COVID-19.   Amongst other things, this directive required the full use of personal protective equipment and the restriction of visitors in disability accommodation settings.

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Client update #27

Date: 14 September

Sent to: all clients

In times of uncertainty, it can be helpful to think about the things that are most important to you – like the supports you need. It can also be useful to write these things down, so that everyone around you knows how to support you in the best way. To help you with this, Queenslanders with Disability Network (QDN) has created a helpful tool called My COVID-19 Plan

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Client update #26

Date: 11 September

Sent to: SIL Clients

CPL is now required to keep visitor records for 56 days for each of the Supported Independent Living (SIL) houses where we deliver services. 

To make this process easier, CPL is looking to transition from paper-based forms to an online check-in system. We have introduced this in our offices, but we want to hear your thoughts about using online check in at your home instead of paper forms.  

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Client update #25

Date: 29 August 2020

The Queensland Government has expanded its directive to cover the Darling Downs area. In line with this, from 8am Monday 31 August there will some additional measures in place for all CPL services, to keep you and your family, and our employees, healthy and safe and to ensure we are consistent with the required government restrictions. 

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Client update #24

Date: 28 August 2020

Following two confirmed COVID-19 cases on the Gold Coast today, the Queensland Government has expanded directive to cover the Gold Coast City Council region. From tomorrow, there will be restrictions in place for all CPL services, to keep you and your family, and our employees, healthy and safe.  

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Client update #23

Date: 23 August 2020

We are continually monitoring the advice from Queensland Health about this outbreak and today have introduced further precautionary measures to keep our clients and employees safe.  At this time, CPL has had zero confirmed cases of coronavirus, and the measures we have chosen to implement this weekend are both precautionary and temporary

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Client update #22

Date: 22 August 2020

As you may be aware, nine new cases of COVID-19 in the southeast Queensland region were announced today, as a result the Queensland Government has shutdown aged care and disability accommodation in the affected local government areas. CPL has recognised the potential risk to those living and working in those regions so has made a series of changes to ensure client and employee safety during this period.  

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Client update #21

Date: 17 August 2020

As you know, just over a fortnight ago CPL made the decision to temporarily suspend Support in the Community services due to the potential COVID-19 outbreak on the southside of Brisbane.  Given the small number of cases associated with this outbreak, we are now able to reopen our services from tomorrow, Tuesday 18 August.  

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Client update #20

Date: 13 August 2020

As you are aware, a fortnight ago CPL modified some service delivery on Brisbane’s southside. These changes were precautionary in response to localised positive cases of coronavirus.  

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Client update #19

Date: 5 August 2020

As you know, last week CPL made the safety decision to change some of our services in South Brisbane. Following the lead of Queensland Health, we have decided to extend these arrangements up until and including Friday 14 August 2020. 

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Client update #18

Date: 30 June 2020

As you may be aware, three new cases of COVID-19 in South East Queensland were announced yesterday.

CPL has recognised that these cases are occurring at a time where there are fewer community restrictions in place and that shopping centres and other community facilities are open, so we have made a series of prompt changes to our services in impacted areas to reduce the risk to our clients and staff. 

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Client update #17

Date: 27 June 2020

I wanted to talk to you about the coronavirus outbreaks in Victoria and New South Wales, and let you know how we are making sure you stay safe. Our COVID Working Group continues to meet weekly. We talk about any other actions CPL can take if an outbreak came to Queensland or Northern New South Wales.

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Client update #16

Date: 4 June 2020

With things returning to a new normal, it's time to wrap up these regular COVID-19 updates. Thank you for reading and many times responding to these emails, it has been a privilege to keep in touch with each of you as we navigated this unprecedented situation together.   

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Client update #15

Date: 14 May 2020

With Australia and its States now enacting plans to resume community life, CPL has also been developing its plan to carefully resume our centre-based group activities and programs.  

As part of this, we have determined to partially reopen our Support in the Community centre sites from Monday 25 May. 

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Client update #14

Date: 8 May 2020

We hope you had the opportunity to get out and about over the last few days, with restrictions now starting to ease in Queensland. We are now working to carefully plan a staged return of more service delivery options. The risks that remain for many of our clients are greater than those for the general population. So we want to be sure that our services can be delivered as safely as possible at each stage.  

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Client update #13

Date: 29 April  2020

The Queensland and New South Wales governments have eased some restrictions in response to the slowing of coronavirus transmission.   

We understand some people are keen to take advantage of the easing of restrictions, this email offers some detail on how CPL can support you to do this. 

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Client update #12

Date: 24 April 2020

Sent to: SIL clients at Fig Tree Pocket and Hillcrest

As you would be aware, CPL has introduced a range of measures in recent weeks to maintain the health and safety of our clients and employees.  As such, we have made the decision to strengthening our measures – particularly as they relate to employees working at selected sites and people visiting residents. 

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Client update #11

Date: 22 April 2020

Over the past few weeks, we really have changed the way we live and work to help stop the spread of COVID-19. We have also changed the way we communicate, with many meetings, classes and programs moving online. To keep up with these changing times, we have decided to release the latest edition of Touchstone as a digital magazine.  

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Client update #10

Date: 20 April 2020

We are currently preparing to deliver some services to our clients online. To help us better understand what we can do, we would appreciate it you could answer a few short questions about your online set-up at home and attitudes to being online.

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Client update #9

Date: 16 April 2020

Over the past few weeks, we have all faced a number of changes to our daily lives, which has included – for many of you - some modifications to your usual services from CPL. We are very grateful for your understanding as we navigate this together.

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Client Update #8

Date: 9 April 2020

These past few weeks have presented challenges for each of us, but CPL is incredibly humbled to work alongside you as we navigate this situation together. Thank you for allowing us to modify your services and our processes to keep you safe. 

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Client update #7

Date: 2 April 2020

While your wellbeing is our number one priority, we also want to ensure that you remain informed.  So today’s update includes some tips on staying connected, as well as information about changes to the NDIS.  I hope you find this information useful.

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Client update #6

Date: 30 March 2020

The Australian Government has introduced new rulings regarding non-essential gatherings to come into effect from midnight tonight.

As a result of these new restrictions, CPL is implementing changes to community access supports and visitation in shared accommodation settings.


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Client update #5

Date: 26 March 2020

With directives regarding non-essential gatherings and social distancing intensifying, and listening to the feedback from our clients and families, we have made the difficult decision today to modify and suspend some of our services:

  • Centre-based group programs
  • Transport support
  • Toy and Resource Library
  • Vacation Care
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Allied Health client update #1

Date: 24 March 2020

Some additional measures we are implementing specifically for our allied health therapy services:

  • Social distancing
  • Hydrotherapy
  • Appointments and illness
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Client update #4

Date: 24 March 2020

As the situation with COVID-19 continues to change quickly, CPL continues to implement the appropriate measures which ensure compliance with all government requirements:

  • Cleaning protocols
  • Visitation restrictions
  • NDIS update
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Client update #3

Date: 20 March 2020

As the Coronavirus situation evolves and the Government introduces new measures to reduce the risk of transmission, we understand many clients may have questions about their services from CPL.

We want to reassure you that we are focused on continuity of service for all our clients. Despite this, there may be some adjustments required to some services should social distancing measures intensify, including the closure of schools.

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Client update #2

Date: 17 March 2020

CPL has introduced additional measures regarding site visitation and cleanliness – and reinforced existing practices regarding personal hygiene – at our sites to manage the risk of transmission for clients and employees.

We continue to liaise with the Federal Department of Health, Queensland Health, NSW Health and other government departments, the National Disability Insurance Agency (NDIA) and other disability providers to share information and strategies, and ensure people with a disability are included and prioritised in broader health planning.

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Client update #1

Date: 6 March 2020

Given the current concerns around the spread of COVID-19 (Coronavirus), we wanted to share with you how CPL is preparing and responding to ensure the safety and wellbeing of our clients and employees.

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