Given the current concerns around the spread of COVID-19 (Coronavirus), we wanted to share with you how CPL is preparing and responding to ensure the safety and wellbeing of our clients and employees.

CPL recently mobilised a Coronavirus Working Group, who are responding to the developments in line with CPL’s established Business Continuity Plan. This group is meeting regularly to ensure our preparedness for escalating conditions.

This week, we implemented a range of measures for all CPL locations, as well as some specific sites we believe require a higher level of planning.

If you have any questions about these measures, please speak to your local CPL contact. General information about Coronavirus can also be found by visiting the Federal Department of Health website.

Thank you for your support in helping keep our clients, their families, our employees and visitors safe and well.

We will keep you updated of any developments or changes in our preventative measures as the situation develops. In the meantime, please email with any questions you may have.

The symptoms of COVID-19 are:

Symptoms icons: fever, cough, fatigue, sore throat, shortness of breath


CPL employees have been advised of the following steps if they suspect a person they are supporting has symptoms of COVID-19:

  • Contact the person’s family and their CPL supervisor
  • If in a residential setting, contact the local home doctor service
  • If appropriate and available, place a mask on the person
  • Isolate the person in a separate room (or their bedroom if a residential setting) with the door closed
  • Explain to the person what they are doing and why. Tell the person when they will return and how a staff member can be contacted for support. Conduct regular checks
  • Any person entering the room before medical attention is available and a diagnosis has been received should take personal precautions including mask (if available) and gloves
  • Isolation should discontinue if there is no diagnosis of Coronavirus and the person allowed to return to their regular routine and activities once well

Our staff have also been asked to be aware of their own health and not come to work if unwell. In line with Australian Government directives, any person who has travelled from or transited through Iran, South Korea, China or Italy in the past two weeks, has been advised to not return to work even if they believe themselves to be well.

People visiting CPL locations who are feeling unwell or have travelled recently are also asked to consider the risks and act appropriately.

We have asked managers at all CPL locations to increase the frequency of cleaning shared surfaces, including desks, phones, tables, entry/exit buttons, kitchens, bathrooms and door handles.

Surfaces will be cleaned with hospital-grade products, including alcohol-based surface wipes and sprays. Gloves will be worn when cleaning.

Personal hygiene recommendations have been reinforced with all employees, including:

  • cleaning hands with soap and water or alcohol-based hand rubs
  • covering your nose and mouth with a tissue or flexed elbow when coughing or sneezing
  • avoiding contact with anyone who has symptoms such as fever, a cough, sore throat, fatigue, and shortness of breath
  • staying home if you are unwell

Masks are only helpful in preventing people who have Coronavirus from spreading it to others. If CPL employees or clients are well, they do not need to wear a surgical mask as there is little evidence supporting the widespread use of surgical masks in healthy people to prevent transmission in public.

If you have any further questions about personal preventative measures, please read the Federal Department of Health guidelines.

Wherever possible, we are seeking to limit the number of non-essential visitors – such as tradespeople – to CPL locations, particularly houses where we provide independent living supports. CPL’s Property team is working to ensure any trades that are required to visit a site limit their contact with employees and clients, and take their own personal hygiene measures.

Most CPL sites have sign-in processes for all visitors. For those that don’t, these have been introduced this week.

Sign-in management allows us to track people who may have come into contact with our clients and employees. It also provides a point at entry for us to reinforce site hygiene measures and allow people to make use of hand sanitiser if required.

We ask that you assist us to manage access to our sites during this time by following the sign-in process, even if you have not had to do so in the past.