As you know, in March, CPL made the decision to deliver our Support in the Community services differently as part of our commitment to the health and safety of our clients and employees during the coronavirus pandemic.   

With Australia and its States now enacting plans to resume community life, CPL has also been developing its plan to carefully resume our centre-based group activities and programs.  

As part of this, we have determined to partially reopen our Support in the Community centre sites from Monday 25 May. 

We understand some people are very keen to resume their regular activities as community interaction plays an important role in their life, while others will be more cautious.   We understand both perspectives.  We also understand how important it is that we reopen our sites safely for all involved and in alignment with Government directives. 

As a result – no matter where you live – the operations of your local site will be different. Many sites will operate with fewer numbers.  Others will have adjusted days or times of operation.  Because of this, you may find you are not able to attend your local service in the same way you did before. 

That's why we are working individually with each person to understand if they wish to return and what that return might look like given our adjusted operations.  

If you haven’t yet heard from your local service, please get in touch.  Our local managers will share with you details of local operations - including service capacity and participation limits – and work with you to develop a plan for your return, if that is what you wish to do.   

It is really important that you have this conversation with your local manager before you attend your local Support in the Community.   We need to carefully plan our numbers each day to comply with social distancing requirements. 

While sites may vary in their operations, CPL has a single, consistent plan across all sites to manage health and safety for clients and staff.  This plan includes new health, cleaning and hygiene measures that we need everyone to understand and embrace. 

While your local manager will be able to provide you with more detail, following is a summary of these measures: 

  • Everyone entering a site will have a temperature check prior to entry.  Anyone with a temperature over 37.5 degrees Celsius will be supported individually until plans can be made for them to return home. 

  • Deep sanitisation cleaning will be undertaken prior to opening.  Once open, employees and specialist cleaners will maintain hygiene throughout the centre in line with detailed cleaning protocols. 

  • Extensive signage will be placed throughout centres to remind everyone about hand and respiratory hygiene, and other health and hygiene matters.  Staff will be supporting clients to ensure they maintain good personal hygiene throughout the day. 

  • Entry and exit points and movement within a service may be different to assist with social distancing. 

  • The number of people in rooms and shared spaces will be limited to assist with social distancing. 

  • The use of shared items including crockery and cutlery will be limited and – in some instances – eliminated. 

As mentioned, more detailed information is available from your local manager and we urge you to ask them questions about our health and hygiene response. 

For those of you keen to return to Support in the Community, please make it a priority to have a conversation with your local manager.  And, as mentioned earlier, do not visit a centre before you have developed a plan for return. 

For those of you not ready to return, we certainly understand.  As we have done throughout the pandemic, we stand ready to support you in whatever way we can – whether that be support in your home, support to access your community, or participation in online programs. 

Take care and we look forward to seeing you in a service soon.  

Kirsty Austin  
General Manager, Services  
CPL – Choice, Passion, Life 


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