I wanted to start by saying thank you to each of you for your ongoing commitment to our clients during this unprecedented time. Times like these serve as a reminder of the importance of the work we do. Though the way we live our lives may be changing, our clients continue to rely on us to deliver support to them – every day of the year.

Yesterday CPL made the decision to change some of our services in line with government directives and in response to feedback from our clients. For a small number of employees, this means some changes to your shifts.

I want to reassure you there are other shifts available and that CPL is committed to ensuring people remain working.

If your roster has changed as a result of service changes, we encourage you to speak to your supervisor and advise them of your availability. There will be opportunities for employees to work shifts in nearby regions, with new clients or in new settings.

Irrespective of where you work or who you work with, it is so important that each of us plays our part. This means following the Government guidelines regarding gatherings and social distancing in your personal lives, so you are managing the risk of transmission for yourself, your family and clients. And, of course, please stay at home if you are ill.

Following is some additional information to assist you in delivering safe supports during this time.

We have written a step-by-step procedure for frontline staff in the instance of a client showing symptoms of COVID-19. A simple version is available here for you to view or download. We recommend keeping a copy of it on your phone so you can access it at any time. 

Your managers and supervisors have more detailed guidelines to follow, so please remember to contact your supervisor if you have any concerns about the health of a client.

To ensure we are using PPE correctly, we have developed a PPE guide for all employees. The guidelines include information on when to use gloves, hand sanitiser, aprons and masks.

A reminder that employees should only be wearing masks when working with a client who has a confirmed case of COVID-19. In a suspected case of COVID-19, the mask should be placed on the person showing symptoms.

Masks are only helpful in preventing people who have COVID-19 from spreading it to others. If you are well, you do not need to wear a mask day-to-day. There is little evidence supporting the widespread use of surgical masks in healthy people to preventing transmission in public.

With Australia experiencing a critical shortage of personal protective equipment (PPE), wasteful use of masks could result in one not being available when it is really needed.

If you have any questions about the COVID-19 situation or CPL’s response, please speak to your supervisor. And remember that you can find all previous employee updates on our staff portal, as well as a helpful list of FAQs.

Take care and stay safe.



Wendy Lavelle

Chief Operating Officer CPL – Choice, Passion, Life

See all updates

See COVID-19 Staff FAQs