The process of registering for NDIS begins six months prior to the expected start date. If you already receive some disability funding or services (either individual or block), and you live in an area that will be transitioning to NDIS soon then the NDIA should already know about you. This is because the Department of Communities has sent your basic information to the NDIA.

If you don’t receive any disability funding at all, and you live in an area that will be transitioning to NDIS soon then you can call the NDIS on 1800 800 110 and let them know that you want to register yourself (or a family member). Please let them know that you don’t get any current disability support. The NDIS will take your details and put you through to someone in their Access Team, who will send you forms (in the mail) along with information about other things you may need to support the claim (eg. doctor reports). At this time, there is no online registration option and you cannot download forms or pick them up.

If you receive any disability services that you are not paying for yourself, then you are already recorded in the government system. The NDIA will have been given your basic details, therefore you do not need to register for NDIS. You will be contacted by the NDIA as transition time gets close.

The only people who need to register for NDIS are people who have no disability funding (block or otherwise).

The NDIS roll out is by geographical area. Where you live determines when you will be eligible to enter the Scheme. You can only register when you live in an area that will be commencing the NDIS roll-out in six months (or less).

Upcoming transitions:

  • Brisbane, Logan, Redlands, Cairns and the Gold Coast – registration available from 1 January 2018
  • Sunshine Coast and Moreton Bay - registration available from 1 July 2018

If you have very urgent circumstances, you can ask the NDIA to consider early registration but very few people qualify for early entry. 

The NDIA can be contacted on 1800 800 110 between 8am and 8pm from Monday to Friday.

They will be able to help with any questions you may have, including registration details, arranging for a nominee to be recorded as an additional contact, and eligibility for NDIS funding.

Our top tip: The 1800 number has a very high call volume and delay times on phone can be very long (up to one hour). To avoid long delays, we find the best time to phone is between 8am and 9am, or after 5pm.

A nominee for NDIS purposes is someone who is able to speak on your behalf about you to the NDIA. Some families request a CPL Manager to be an additional nominee with the NDIA. This can be particularly helpful if the family is going to be absent or is worried they will miss a contact call or mail from the NDIA. If a CPL Manager is a nominee, this does not give them any decision making authority.

A Local Area Coordinator (LAC) is a ‘partner’ of the NDIA and conducts planning meetings in the same way as an NDIA planner would.

An LAC would typically conduct meetings for people with less complex needs, whereas a senior NDIA planner may conduct planning meetings for people with very complex needs.

When LACs contact clients, they usually refer to themselves as being NDIA Planners.

Support Coordination is an NDIS funded support that is designed to support participants with more complex support needs to make the most of their NDIS funds. Once your plan has been approved, participants work with Support Coordinators to determine how their funds will be spent and connect with providers. Support Coordination is about:

  • Facilitating conversations about what is possible with your NDIS funds
  • Increasing abilities for choice and control
  • Supporting you to navigate the NDIS marketplace and find the most suitable provider for you

Contact us

For more information about the NDIS and how we can support you, please call us on 1800 275 753 or send an online enquiry