Share Your Feedback With CPL | CPL

Feedback is important

CPL is committed to delivering the best possible outcome for its clients. We appreciate all feedback including what we are doing well and what we can do better.

Our commitment

Our commitment is positively accept all compliments, complaints and general feedback about our services and employees. We care about your experience and opinion of the service provided by CPL. Feedback offered to us by clients, family members, carers, organisations and members of the community is used to inform our planning, enhance our organisational performance, service delivery and client satisfaction, and build positive relationships with all stakeholders.

Your feedback within CPL will be managed:

With respect and sensitivity
Without prejudice or retribution to the complainant
In a timely way
In a culturally appropriate way
Responsively to additional needs, including a person’s choice of advocate when requested.

What happens to your feedback

A representative from CPL will:

Contact you and acknowledge your feedback.
Always receive your feedback in a positive and encouraging manner.
Discuss the outcome you are seeking with you and a timeframe you can expect to receive an outcome.
Keep you updated as we investigate your feedback.
If we are unable to provide you with an agreed resolution or you are unhappy with the outcome, we will provide you with the details of where you can go next.

Please note that you can always contact the CPL Feedback Advisor directly at feedback@cpl.org.au to discuss your feedback or any concerns you may have about the process.

If an investigation takes longer

If the investigation takes longer than has been agreed, the person who provided the feedback will be advised that there is a delay, and more time is required. A new time frame will need to be agreed on with all stakeholders involved.

Give us feedback