NDIS Funding

The National Disability Insurance Scheme (NDIS) is the new way of providing support for Australians with disability, their families and carers. It means you get to make decisions about your supports and who you would like to deliver them.


You can use your NDIS funding to pay for CPL services. To find out if you're eligible for NDIS funding, you can check out the information in the NDIS section of our website or read the links below.

NDIS Pricing 

Temporary price increase

In response to the coronavirus, effective 25 March 2020, the NDIA has temporarily increased price limits for some supports. These supports include:

  • Assistance with Daily Life (excluding Supported Independent Living)
  • Assistance with Social and Community Participation
  • Improved Health and Wellbeing (excluding personal training)
  • Improved Daily Living Skills

CPL is implementing the new rates for all applicable supports from 25 March 2020. 

If you have any concerns about your NDIS package being unable to accommodate these price increases, then please contact your NDIS Planner.

The NDIS have also made changes to the definition of a short term cancellation and associated charges.

Visit the Price Guide page on the NDIS website for more detailed information about the temporary price increases and changes to cancellations.

We understand you want to get the most out of your NDIS package, and receive high quality services for the best price.

That’s why we align our pricing to the most up-to-date NDIS price guide. Our Price Promise is to never charge an individual more than the NDIS price guide. The NDIA reviews the NDIS price guide annually and sets prices that reflect wage inflation, market trends and ensure the NDIS remains sustainable.

The National Disability Insurance Agency (NDIA) released an updated NDIS Price Guide for 2019/20 that came into effect on 1 July 2019.

This price guide reflects price increases in therapy, attendant care and community participation, as well as the introduction of the Temporary Transformation Payment (TTP).  The TTP was introduced to assist providers who meet specific criteria, including registration to the NDIS Quality and Safeguards Commission, to continue transforming their businesses in the move towards a more competitive marketplace, without compromising quality of service. CPL is eligible to charge the Temporary Transformation Payment (TTP).

The TTP enables eligible providers, including CPL, to charge a higher support price for attendant care and community and centre-based activities. Accordingly, as an organisation committed to transformation in the sector and quality in service delivery, CPL has applied TTP-included prices for applicable services to all clients. You can read about the TTP on the NDIS website.

In line with terms and conditions outlined in our customer Service Agreement, CPL adjusts its fee schedule to align with updated pricing from the NDIA, including new fees such as the TTP. The new CPL price guide is available below for download.

The new NDIS price guides may be accessed via these links:

NDIS Support Catalogue 2019/20

NDIS Price Guide 2019/20

The NDIA has adjusted funding on all existing participant plans to reflect indexation; the changes in the price limits for therapy, attendant care and community participation; and the application of the Temporary Transformation Payment.

Adjustments to participant plans are calculated by the NDIA based on individual circumstances, so please contact the NDIA with any questions you may have about their indexation process.

If you have any questions, please contact the following:

  • For questions about adjustments to your plan to allow for the price increases – National Disability Insurance Agency,  1800 800 110
  • For questions about CPL’s pricing, including the application of the TTP – CPL Customer Hub, 1800 275 753

Price list for CPL services as of 1 July 2019:

Accessing transport funding from your NDIS plan

On 3 February, the Minister for the NDIS announced more flexibility for NDIS participants to access transport funding from their plans.

Following this announcement, the NDIS released a new price guide on Monday 24 February reflecting the changes. CPL is currently reviewing the changes to ensure we understand the implications to people currently being transported by CPL and the circumstances under which transport costs can be claimed against a person’s core supports.

Once we have completed this review, we will be in touch to discuss how this change will affect you if you currently are charged a zone rate or per-kilometre rate by CPL.

The timing of the announcement by the Minister coincides with CPL commencing a review of how we support people to access transport within their community.  Accordingly, over the next couple of months, we will be continuing to review and make changes to the internal policies, procedures and requirements for the small number of CPL clients who are driven to community activities by CPL support workers.

We will be in touch with you when this review is complete as well.

As with everything we do, our focus is on delivering a high quality service and keeping our clients safe.

Direct payment and private health care

If you are not eligible for NDIS funding, or wish to access a service or support that's not covered in your plan, you can pay for CPL's services directly with cash, debit or credit card. We have HICAPS machines available at all locations to process a claim from your private health insurer. If you wish to use BPay, you will be issued with an invoice on the day of the appointment.

Self-directed support with Your Life Your Choice funding

If you have the Queensland Government's Your Life Your Choice individualised funding, you can use this funding to pay for CPL services.

Helping Children with Autism (HCWA)

This is an Australian Government initiative providing support for children aged 0 - 6 years with Autism Spectrum Disorder (ASD), their families and carers. The service covers a range of funding, including therapies.

CDMP (Chronic Disease Management Plan)

The Chronic Disease Management Plan offers people with a chronic medical condition access to Medicare benefits to cover allied health services, which help manage their condition.

Department of Human Services

The Department of Human Services delivers payments and services to help people who have an illness, injury or a disability. There is also support to assist their families or carers.

Companion Card

The Companion Card is available for people with disability who require lifelong attendant care support in order to participate in community activities and events. This card can help cover the costs of getting out and about with the support of a companion.

Disability Support Pension

This pension provides support for people between 16 and pension age who have a permanent physical, intellectual or psychiatric condition that stops them from working.

Contact us

For more information about how we can support you, please call us on 1800 275 753 or send an online enquiry