NDIS funding

The National Disability Insurance Scheme (NDIS) is the way of providing support for Australians with disability, their families and carers. It means you get to make decisions about your supports and who you would like to deliver them.

You can use your NDIS funding to pay for CPL services. To find out if you're eligible for NDIS funding, you can check out the information in the NDIS section of our website or read the links below.

NDIS Pricing

We understand you want to get the most out of your NDIS package and receive high quality services for the best price. That’s why, as a Registered Provider, we align all of our pricing to the conditions and prices in the most up-to-date information from the NDIA

Pricing updates – effective 1 January 2022

From January 2022, the NDIA will apply:

  • a temporary increase of 0.25% to the price limits for community participation supports and supports with activities of daily living, other than group core supports and supported independent living (SIL)
  • a temporary increase of 0.4% to the price limits for group core supports and SIL.

NDIA has provided a higher increase for group core supports and SIL supports to account for the greater need for PPE when delivering these supports.  The increased price limits are a temporary measure and NDIA advise it will continuously monitor public health orders and the need for this support.

In line with these price limit increases, the NDIA has released updated versions of the NDIS Pricing Arrangements and Price Limits and the NDIS Support Catalogue. These two documents set out the latest pricing arrangements and price limits that the NDIA has determined will apply to the provision of supports for participants in the NDIS from 1 January 2022. 

These documents are intended to assist in understanding the ways in which price controls work in the NDIS. Price regulation is in place to help ensure that participants receive value for money when they purchase the supports they need. These documents can be accessed as per the links below:


Our Price Promise is to never charge an individual more than the NDIS Price Limits. The NDIA reviews the NDIS Pricing Arrangements regularly and sets price limits that reflect wage inflation, market trends and ensure the NDIS remains sustainable.


Short Notice Cancellations 

This Short Notice Cancellation policy applies to all services that CPL delivers except for services which are delivered under the arrangements of a Program of Support (which for CPL are currently Supported Independent Living and Supports in Employment)

Where a provider has a Short Notice Cancellation (or no show), they are able to claim 100% of the agreed fee associated with the activity from the participant’s plan, subject to this NDIS Pricing Arrangements and Price Limits and the terms of the service agreement with the participant. 

A cancellation is a short notice cancellation if the participant:

  • does not show up for a scheduled support within a reasonable time, or is not present at the agreed place and within a reasonable time when the provider is travelling to deliver the support; or
  • has given less than two (2) clear business days’ notice for a support that meets both of the following conditions:
    • the support is less than 8 hours continuous duration; AND
    • the agreed total price for the support is less than $1000; or
  • has given less than five (5) clear business days’ notice for any other support.


Programs of Support Cancellations

This Programs of Support Cancellations policy applies to Supported Independent Living (SIL) funding and Supports in Employment funding only.

Supports delivered as part of a Program of Supports are not subject to the short notice cancellation rules. When delivered as a “program of support” providers claim against the plans of all the participants who had agreed to attend an instance of support in the program of support as though they had attended (whether or not they did) - as long as the provider had the capacity to deliver the support. 

Programs of Support Cancellation:

  • Can only be offered if the duration of the program is no longer than 12 weeks (unless specifically allowed for in the NDIS Pricing Arrangements and Price Limits; and 
  • Participants are able to exit from the program of supports without cost, subject to a notice period of no more than two (2) weeks.
  • Providers and participants can agree to a new program of support at any time. 
  • Providers who offer programs of support must enter into an agreement with each participant specifying the program of support, including its length, exit rules and intended outcomes. These agreements must be consistent with this NDIS Pricing Arrangements and Price Limits.
  • Providers cannot pre-claim for programs of support. Each instance of support in the program of support has to be delivered before the provider can claim for that instance of support.


Temporary Transformation Payment (TTP)

Please note that CPL is eligible to charge the Temporary Transformation Payment (TTP). You can read about the TTP on page 35-36 of NDIS Pricing Arrangements and Price Limits 2021-22 and you can see our TTP services price list at the link here. The TTP supports providers who meet specific criteria, including registration to the NDIS Quality and Safeguards Commission, to continue transforming their businesses in the move towards a more competitive marketplace, without compromising quality of service.

If you have any questions, please contact the following:

  • For questions about NDIS pricing, price increases, adjustments to your plan to allow for the price increases or TTP – National Disability Insurance Agency, 1800 800 110
  • For questions about CPL’s pricing, including the application of the TTP – CPL Customer Hub, 1800 275 753

Other options

Private health and out of pocket services

If you are not eligible for NDIS funding, or wish to access a service or support that's not covered in your plan, you can pay for CPL's services directly with cash, debit or credit card. We have HICAPS machines available at all locations to process a claim from your private health insurer. If you wish to use BPay, you will be issued with an invoice.

CDMP (Chronic Disease Management Plan)

The Chronic Disease Management Plan offers people with a chronic medical condition access to Medicare benefits to cover allied health services, which help manage their condition.

Department of Human Services

The Department of Human Services delivers payments and services to help people who have an illness, injury or a disability. There is also support to assist their families or carers.

Companion card

The Companion Card is available for people with disability who require lifelong attendant care support in order to participate in community activities and events. This card can help cover the costs of getting out and about with the support of a companion.

For more info, please visit here

Disability Support Pension

This pension provides support for people between 16 and pension age who have a permanent physical, intellectual or psychiatric condition that stops them from working.

Contact us

For more information about how we can support you, please call us on 1800 275 753 or send an online enquiry