Why choose CPL?
As you or your loved ones get older, we know how important it is to find the right care. Whether that’s regular in-home care or assistance getting out into the community, we work with people to remain as independent as possible, for as long as possible.
Services
Whether you are seeking help with household tasks, maintaining your home, or caring and improving your health, we can help you find the service you are looking for.
Home Support
Tailored supports to help you be your best.
- House cleaning
- Helping with shopping and cooking
- Help with dressing, grooming and medications
- Respite support
Social & Community Outings
Stay connected with your family and the community, or simply get out and about.
- Respite programs
- Social activities
- Transport to appointments, shops and social events
Clinical & Specialised Supports
Individualised and tailored supports to help you live independently and stress free.
- Nursing
- Allied Health
- Lawn mowing
- Home modification and maintenance
- Goods and equipment
Eligibility
Getting started is simple, and we're here to guide you each step of the way.
Contact My Aged Care
Individuals over 65 years, or 50 years for Aboriginal and Torres Strait Islanders, can call 1800 200 422 or visit My Aged Care to check your eligibility.
Get assessed
During your call with My Aged Care you can discuss your needs and requirements. Depending on your needs, you might get assessed as being eligible for supports through the Commonwealth Home Support Programme, or moderate to complex needs and require a Home Care Package.
Finding a provider
If you are approved you can request an approved provider like CPL or be given a referral code to call a provider like CPL. By choosing CPL, you will be supported immediately by our dedicated teams that will tailor our supports to meet your needs.
Costs
CPL offers flexible payment options to ensure you can access the support you need. Explore the options below to find the best fit for you.
Home Care Package (HCP)
Home Care Package (HCP): CPL’s In-Home Care services offer personalised health, wellbeing, and support services to help older Australians stay in their homes longer. Contribution fees towards a package may apply, pending your assessment from Services Australia. CPL's service fee schedule can be seen here.
Commonwealth Home Support Programme (CHSP)
Funded by the Australian Government, CHSP provides entry-level aged care services for older people who need assistance to continue living independently at home and in their community. These services may also be suitable for those who have had a setback and need temporary support to get back on their feet. Learn more about CHSP. CPL's contribution fee schedule can be seen here.
Fee for Service
If you are not eligible for a Home Care Package (HCP) or the Commonwealth Home Support Programme (CHSP), you are able to pay for CPL's services directly using cash, debit, or credit card. CPL also offers BPay payments and an invoice will be provided. If you need additional services beyond what your HCP or CHSP funding covers, you can also pay privately to ensure you get the amount of support you need.
Frequently Asked Questions
What types of home support services are there?
We offer a range of supports which are tailored to meet your needs, including:
- food preparation
- help with showering or dressing
- medication management
- mobility assistance
- cleaning
- home maintainence
- mobility aids
- transport to appointments or activities
- in-home social calls and group activities
Where does CPL provide aged care services?
CPL delivers services across multiple regions in South East Queensland and Northern New South Wales, including:
- Brisbane South region
- West Moreton region
- Logan River Valley region
- South Coast region
- Far North Coast NSW region
Do I need to live near a CPL office to receive services?
No, you don't need to live near a CPL office to access our services. We provide support throughout entire planning regions, not just in areas where our offices are located. For example, while we have offices in Beenleigh and Ballina, our services extend well beyond these locations to cover entire regions.
Which areas are included in these regions?
Here's a breakdown of our service regions:
Brisbane South Region:
- Includes suburbs in Brisbane's southern area
- Extends through Mount Gravatt and surrounding areas
- Coverage includes Sunnybank and neighbouring suburbs
West Moreton Region:
- Encompasses Ipswich and surrounding areas
- Includes the Lockyer Valley
- Extends to the Somerset region
Logan River Valley Region:
- Covers the Logan City area
- Includes Beenleigh and surrounding suburbs
- Extends through the Albert River corridor
South Coast Region:
- Includes Gold Coast City
- Covers coastal and hinterland areas
- Extends through the southern Gold Coast region
Far North Coast NSW Region:
- Covers the Northern Rivers area
- Includes Ballina and surrounding areas
- Extends through the coastal regions of Northern NSW
What if I am moving within these regions?
If you're moving within our service regions, we can continue providing your services at your new location. Simply let us know about your planned move, and we'll ensure a smooth transition of services to your new address.
Am I eligible for Government funded in home services?
You are eligible to apply for government support once you turn 65, or 50 if you identify as an Aboriginal or Torres Strait Islander person. Through My Aged Care your needs will be assessed, and this will determine how much government support you can receive
What is the difference between the Commonwealth Home Support Programme and a Home Care Package?
Your level of need will determine whether you are eligible for the Commonwealth Home Support Programme (CHSP) or Home Care Packages (HCP).
- CHSP is designed for seniors who require 1 - 2 basic services on either a short term or ongoing basis.
- HCP is designed for people who require more services. There are 4 different tiers of packages available to meet varying levels of need.
What are CPL's fees?
Commonwealth Home Support Programme (CHSP)
View and download: Aged Care Client Contribution Policy
View and download: Aged Care CHSP Client Contribution rates
Home Care Package (HCP) and Private Funding
View and download: Home Care Package - Fees and Charges
What is CPL's Aged Care services Cancellation Policy?
View and download the policy here: Aged Care Client Cancellation Policy
How do I know if I am in CPL's service area?
The easiest way to confirm if we can provide services in your area is to:
Contact our friendly team on 1800 275 753
Email us at hello@cpl.org.au
Use our online enquiry form
Our team can quickly confirm your location and discuss available services in your area.
Get In Touch
Get in touch
Find out what services you can access in your area or check out your nearest CPL centre.
Useful Information
Australian Department of Health
The Australian Department of Health oversees ageing and aged care services, ensuring older Australians receive quality support and care. Through policy development, funding, and regulation, the Department supports initiatives that promote independence, health, and wellbeing for older Australians, enabling them to live safely in their communities or residential care. For more information on the Department's role and services.
Learn more
My Aged Care
My Aged Care is the Australian Government’s central service for accessing aged care support. It provides information on available services, eligibility, and guidance on how to apply for government-funded support, such as the Commonwealth Home Support Programme and Home Care Packages. Visit the My Aged Care website or call 1800 200 422 to get started.
Services Australia
Services Australia provides essential services and payments to support older Australians in accessing aged care. Through Centrelink and other services, they offer financial assistance, information, and resources to help manage the costs of living and aged care. This support empowers individuals to access quality care options and live independently or with in-home assistance.
For more information, visit the Services Australia website.