As a registered NDIS disability service provider we have plenty of experience in helping you navigate the NDIS and make the most of your plan. Simply free call us today on 1800 275 753 or send an online enquiry to find out more!


Frequently asked questions

What is the NDIS and NDIA? 

The National Disability Insurance Scheme (NDIS) is a way of providing support for Australians with disability, their families and carers. The NDIA stands for the National Disability Insurance Agency and is the body that implements the NDIS, ensuring people with disability get the support they need.

What Is The Aim Of NDIS

Are you eligible for the NDIS? 

There are certain criteria you need to fulfil to be eligible for the NDIS. Even if you are not currently receiving services, you could still be eligible.

Who Is Eligible For NDIS

Your first meeting with an NDIS Planner

This is your chance to tell the NDIA what supports you need, outline what supports you currently receive, as well as your goals and aspirations for the future.

Getting Started With NDIS

Accessing NDIS supports

Once you have your NDIS plan, you are then able to choose the services and supports you wish to purchase. If support coordination funding has been included in your Plan, then your chosen Support Coordinator will assist you.  If you do not have funding for support coordination, then the NDIA will assign a Local Area Coordinator to help you.  Of course, you can always ask us for help too!

Accessing NDIS Support

Plan reviews with NDIA

As you approach the end of your plan, it is time to reflect on what’s working and what isn’t, how your goals have changed and how you can best work towards them.

Annual NDIS Reviews

Contact us

For more information about how we can support you, please call us on 1800 275 753 or send an online enquiry


The NDIA can be contacted on 1800 800 110 between 8am and 8pm from Monday to Friday.

They will be able to help with any questions you may have, including registration details, arranging for a nominee to be recorded as an additional contact, and eligibility for NDIS funding.

Our top tip: The 1800 number has a very high call volume and delay times on phone can be very long (up to one hour). To avoid long delays, we find the best time to phone is between 8am and 9am, or after 5pm.

A Local Area Coordinator (LAC) is a ‘partner’ of the NDIA and conducts planning meetings in the same way as an NDIA planner would.

An LAC would typically conduct meetings for people with less complex needs, whereas a senior NDIA planner may conduct planning meetings for people with very complex needs.

When LACs contact clients, they usually refer to themselves as being NDIA Planners.

Support Coordination is an NDIS funded support that is designed to support participants with more complex support needs to make the most of their NDIS funds. Once your plan has been approved, participants work with Support Coordinators to determine how their funds will be spent and connect with providers. Support Coordination is about:

  • Facilitating conversations about what is possible with your NDIS funds
  • Increasing abilities for choice and control
  • Supporting you to navigate the NDIS marketplace and find the most suitable provider for you

Plan Management is an NDIS funded support that is designed to assist and support NDIS participants to manage their NDIS plan funding. Plan Management can support participants by:

  • Managing and monitoring a participant’s budget
  • Managing a participant’s NDIS claims and disbursing funds to providers for services delivered
  • Providing regular statements to a participant to show the financial status of their plan
  • Participants can also receive advise about how to best utilise their NDIS funding which can assist in building a participant’s financial capacity and knowledge.

If you are unfamiliar with disability support acronyms like NDIA (National Disability Insurance Agency), NDIS (National Disability Insurance Scheme), LAC (Local Area Coordinator), this Touchstone article is a great place to start: Understanding Disability Support Acronyms