There are a number of ways to provide feedback:
- You can talk directly to a staff member at your CPL service.
- Call our Customer Service Centre on 1800 275 753.
- Fill in the form below.
If you are lodging a complaint:
- CPL will assist you to access an advocate if required.
- CPL will attempt to facilitate access to an appropriate interpreter if you require.
- You have the right to remain anonymous.
Your local service or the Quality, Safety and Risk team will contact you to confirm receipt of your feedback or complaint. If you require further information about the complaints process, please contact complaints@cpl.org.au.
To get in touch with CPL CEO Rhys Kennedy directly, you can email ceo@cpl.org.au anytime.
Feedback and complaints
If CPL is unable to resolve your complaint or you are not satisfied with the response, you may wish to contact the following relevant authorities:
NDIS Quality and Safeguards Commission
Telephone 1800 035 544
Visit www.ndiscommission.gov.au
Commonwealth Ombudsman
Telephone 1300 362 072
Visit www.ombudsman.gov.au/what-we-do/working-with-people-with-disability
Office of the Public Guardian Queensland
Telephone 1800 653 187
Email publicguardian@publicguardian.qld.gov.au
The Public Guardian - New South Wales
Telephone 1800 451 510
Visit www.publicguardian.justice.nsw.gov.au
Queensland Human Rights Commission
Telephone 1300 130 670
Visit www.qhrc.qld.gov.au
Aged Care Quality and Safety Commission
Telephone 1800 951 822
Visit www.agedcarequality.gov.au
Disability Employment Services – Complaints Resolution and Referral Service
Telephone 1800 880 052
Visit www.jobacess.gov
You may seek support from family, a friend or an independent advocate in making a complaint. For further information on disability advocacy and finding a disability advocate, see: https://disabilityadvocacyfinder.dss.gov.au/disability/ndap/