There are a number of ways to provide feedback:

  • You can talk directly to a staff member at your CPL service.
  • Call our Customer Service Centre on 1800 275 753.
  • Fill in the form below.

If you are lodging a complaint:

  • CPL will assist you to access an advocate if required.
  • CPL will attempt to facilitate access to an appropriate interpreter if you require.
  • You have the right to remain anonymous.

Your local service or the Quality, Safety and Risk team will contact you to confirm receipt of your feedback or complaint. If you require further information about the complaints process, please contact by email.

To get in touch with CPL CEO Rhys Kennedy directly, you can email anytime.


Feedback and complaints

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If CPL is unable to resolve your complaint or you are not satisfied with the response, you may wish to contact the following relevant authorities:

NDIS Quality and Safeguards Commission

Telephone 1800 035 544



Commonwealth Ombudsman

Telephone 1300 362 072



Office of the Public Guardian Queensland 

Telephone 1800 653 187



The Public Guardian - New South Wales

Telephone 1800 451 510



Queensland Human Rights Commission

Telephone 1300 130 670



Aged Care Quality and Safety Commission

Telephone 1800 951 822



Disability Employment Services – Complaints Resolution and Referral Service

Telephone 1800 880 052



You may seek support from family, a friend or an independent advocate in making a complaint. For further information on disability advocacy and finding a disability advocate, see