We welcome all feedback from our clients, their families and community. We value your feedback and appreciate you taking the time to inform us of ways that we can improve our services and the experiences we provide.
There are a number of ways to provide feedback or complaints:
- You can talk directly to a staff member at your CPL service.
- Call our Customer Service Centre on 1800 275 753.
- Fill in the form below.
Your local service or the Feedback team will contact you to confirm receipt of your feedback. If you require further information about the feedback process, please contact feedback@cpl.org.au by email.
To get in touch with CPL CEO Rhys Kennedy directly, you can email ceo@cpl.org.au anytime.
Our Client Feedback Policy is available in Easy English here: Easy English Client Feedback Policy
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You may seek support from family, a friend or an independent advocate in providing feedback. For further information on disability advocacy and finding a disability advocate, see: https://disabilityadvocacyfinder.dss.gov.au/disability/ndap/