There are a number of ways to provide feedback:

  • You can talk directly to a staff member at your CPL service.
  • Call our Customer Service Centre on 1800 275 753.
  • Fill in the form below.

If you are lodging a complaint:

  • CPL will assist you to access an advocate if required.
  • CPL will attempt to facilitate access to an appropriate interpreter if you require.
  • You have the right to remain anonymous.

Your local service or the Quality, Safety and Risk team will contact you to confirm receipt of your feedback or complaint. If you require further information about the complaints process, please contact complaints@cpl.org.au.

To get in touch with CPL CEO Rhys Kennedy directly, you can email ceo@cpl.org.au anytime.

 

Feedback and complaints

Is your feedback a complaint?
Two woman stand at a reception desk, one signing a piece of paper

If CPL is unable to resolve your complaint or you are not satisfied with the response, you may wish to contact the following relevant authorities:
 

NDIS Quality and Safeguards Commission

Telephone 1800 035 544

Visit www.ndiscommission.gov.au

 

Commonwealth Ombudsman

Telephone 1300 362 072

Visit www.ombudsman.gov.au/what-we-do/working-with-people-with-disability

 

Office of the Public Guardian Queensland 

Telephone 1800 653 187

Email publicguardian@publicguardian.qld.gov.au

 

The Public Guardian - New South Wales

Telephone 1800 451 510

Visit www.publicguardian.justice.nsw.gov.au 

 

Queensland Human Rights Commission

Telephone 1300 130 670

Visit www.qhrc.qld.gov.au

 

Aged Care Quality and Safety Commission

Telephone 1800 951 822

Visit www.agedcarequality.gov.au

 

Disability Employment Services – Complaints Resolution and Referral Service

Telephone 1800 880 052

Visit www.jobacess.gov

 

You may seek support from family, a friend or an independent advocate in making a complaint. For further information on disability advocacy and finding a disability advocate, see: https://disabilityadvocacyfinder.dss.gov.au/disability/ndap/