Tenancy Documents

Neighbours are important to your community - they can offer you company, support or a helping hand. Whether you are living next to a friend or a stranger, there may come a time when you experience misunderstandings or a difference of opinion. Read our Good Neighbour Guide for some tips for living in harmony with your neighbour.

What you think about our services and how we can improve them is very important to us. It helps us provide the best possible service to you and others. We want you to know you can bring anything to our attention, no matter how large or small, knowing your confidentiality will be respected and it will not affect the services you receive. Use our feedback form to provide us with your feedback.

View CPL's House Rules document for more information on how to look after a property during your tenancy. 

A guide to assist you with understanding Specialised Disability Accommodation (SDA) which is the type of accommodation you will be living in. SDA is different to Supported Independent Living (SIL). Whilst you may be eligible for both SDA and SIL they are not inter-related, which means your housing security is not related to the SIL Provider you use. View the document here.

Information about the NDIS and your rights as a participant. View the document here.

The NDIS has created a guide to making a complaint about your service provider. Please view the document here.

The NDIS has also created an Easy Read guide to making a complaint. View the Easy Read guide here.

View the Services Australia Rent Assistance factsheet here.

View the RTA pocket guide for tenants here.

View information about the RTA dispute resolution process here.

View information about QStars Tenancy Advice here.

View the NDIA SDA participant factsheet here.

View the Residential Tenancies Authority document for Managing Rooming Accommodation in Queensland here.

View the Residential Tenancies Authority document for Managing General tenancies in Queensland here.

View the Department of Child Safety, Seniors and Disability complaints policy here. 

View the Department of Child Safety, Seniors and Disability conflict of interest policy here. 

View the Queensland Human Rights Commission - Making a complaint guide here. 

View the Queensland Human Rights Act - Easy read guide here.