CPL is here to help
When you hear that your current provider is closing, it’s natural to feel uncertain. You might be wondering what happens next, who will support you, and how it will affect your daily life.
CPL has helped many people in this position and is here to take the stress out of the transition. We’ll help you move forward with confidence, whether you’re looking for a new provider long-term or just need support to bridge the gap.
What happens now?
If your provider has closed, or is closing soon, we can help you:
- Continue receiving the support you need, without gaps
- Understand what comes next, including how to make changes to your NDIS plan if needed
- Answer any questions you may have about your supports and your home (if you live in an SDA)
- Take your time deciding what’s right for you, with no pressure to commit
Transitioning doesn't have to be hard
Every transition is different, but they all deserve one thing: care. At CPL, we have helped people with this many times before and we’ll work with you to understand your current supports and what matters most to you.
We can help you:
- Continue receiving services with no interruption to your supports
- Understand how to make changes to your NDIS plan, if needed
- Take your time deciding what's next, with no pressure from us
- And if you do choose CPL, we’ll make sure the handover is clear, simple and seamless
Why choose CPL?
CPL – Choice, Passion, Life has been supporting people with disability for over 75 years. We’re a registered NDIS provider with a strong track record in safety, quality and person-centred support.
- No interruption to your services
- Friendly, respectful staff who take the time to understand you
- Support that's built around you, not the other way around
- Help with understanding the NDIS or plan changes (if needed)
- A smooth, step-by-step handover from your current provider
- Whether you stay with us for a short time or long term, we’re here to help you feel informed, confident, comfortable, and supported.
Will I have to start from scratch?
Not at all. If things are working well for you, we’ll do our best to help you keep them that way.
Our team will work with you and your previous provider (if possible) to keep your routines in place, maintain continuity of care, familiar faces and support a handover that feels seamless.
We’ll focus on what matters most to you, so you can keep your supports, your progress, and your peace of mind.
CPL has a range of service options including:
Independent living
Looking to live more independently? We can discuss your home and living preferences, helping you choose what’s right for you. From there, we’ll create a personalised plan for in-home support, which might include assistance with domestic chores, meal preparation, personal care, and overnight support.
Community engagement
We’re here to support you in doing what matters most—whether that’s attending events, enjoying activities you love, catching up with family, or simply getting the shopping done. Our support is available whenever you need it, helping you live the life you want.
Creative, recreation & life skills activities
Interested in meeting new people and trying new things? Our activities, available both at our centres and out in the community, are a great way to get started. There’s something for everyone. Maybe this month you’ll cook something delicious, and next month you might try surfing. You have the flexibility to join in whenever you like. Shake up your routine each month or spend more time mastering a skill—it’s all up to you.
Employment
Employment is about more than just a job. It’s about pride, achievement, and the independence that comes from earning your own money. We can support you in finding, applying for, securing, and retaining employment through our various employment pathways. We’ll work closely with you to understand your interests and goals, providing the skills and tools you need to chase your dream.
Need to talk it through?
You don’t need to make any big decisions today. We’re here to answer your questions, explain your options, and help make this process feel more manageable.
Call us on 1800 275 753
Email welcome@cpl.org.au
Or fill out the form below and we’ll be in touch soon.
Is Your Provider Closing
Get in touch
Find out what services you can access in your area or check out your nearest CPL centre.
Frequently asked questions
Can I change my NDIS provider anytime?
Yes, you can. Your NDIS plan is yours, and you have the right to choose a provider that suits your needs.
Is switching providers complicated?
Not with CPL. We make the process simple, guiding you step by step and helping with any paperwork or coordination.
Will there be a gap in my supports if I change?
No. We work with you to ensure your services continue without interruption.
Can CPL help with multiple types of support?
Yes. We provide a wide range of services, including in-home support, Supported Independent Living, community access, creative and recreational activities and supported employment.
Do I have to tell my current provider
We can help you or your Support Coordinator with our team guiding you through a respectful transition, including how and when you would like to notify your current provider.
What happens after I switch?
We’ll take time to understand what you need and design your supports around your goals and lifestyle. You stay in control.
Can I keep my support team?
We understand how important continuity of care is. CPL is open to discussing the possibility of welcoming your existing support team, where appropriate, to ensure you feel comfortable and supported. You can learn more about this process by following this link.
