The process 

You are able to register for the NDIS in the 6 months prior to the start date in your region. People who are already receiving funded disability supports from the State Government do not usually have to register for the NDIS. This is because the Department of Communities has already provided your basic details to the NDIA. If this applies to you, then you will usually receive a letter from the NDIA advising you that they have your details.

    Access request call

    A month or two later, you will receive a phone call from the NDIA and during this conversation you will be asked to answer several questions. This is known as the Access Request and is nothing to be afraid of; these questions will help the NDIA to:

    • Confirm your identity and/or authority for someone to act on your behalf
    • Secure your consent to enter the scheme and seek further information from third parties
    • Determine if you meet the NDIS access requirements (these could be questions relating to your age, residence, and disability)

    Not current receiving funded disability supports?

    If you're not currently receiving funded disability supports, you'll need to contact the NDIA to register. You can do this by phoning the NDIA on 1800 800 110, Monday to Friday 8am from 8pm. The NDIA will then explain the process to you and send you some additional forms to complete and return to them.

    Preparing for your first NDIA meeting

    Preparation for your NDIS plan meeting is key to getting a plan that meets your needs. It is important that you are able to speak confidently about all the current supports you receive and also identify additional supports that you need. This could also include things like community access, aids/equipment, communication devices, therapies, employment supports, equipment repairs/maintenance, building or vehicle modifications and much more. It’s a lot to think about.

    CPL's Pre-Planning Workbook

    To make it easy, CPL have created an NDIS Pre-Planning Workbook to take to your meeting with the NDIA to discuss your supports. This steps you through everything you need to understand the support you need now and into the future. The booklet is designed for people to be able to complete it on their own or instead, we are more than happy to help. Download it below.

    Once you have completed your pre-planning, you are now ready for the phone call from the NDIA to arrange a date for your plan meeting with them.

    On the day – your NDIA meeting

    The time has come for your plan meeting with the NDIA. Today is an opportunity to go through the support you are currently receiving, request additional supports you need and talk about your goals and aspirations for the future. This meeting usually lasts for two hours. The NDIS planner will ask specific questions and record your answers. If there are things you want to achieve but your current supports are not adequate, then this is your opportunity to explain to the planner what you need. Remember, this is your meeting to express how you want to live your life and it is important that the planner understands you completely. 

    Our top tips:

    1. If you don’t understand a question, ask the NDIS planner to repeat the question or ask it in it in a different way.

    2. Take another person along with you to the meeting as a support person – they can help you to feel confident and also can help provide additional information if you forget something.

    3. Take your CPL Pre-Planning Workbook with you – cross off sections as the meeting goes along so that you know you covered everything you wanted to.

    What to do next

    Your NDIS plan will usually take several weeks to be approved. When it has been finalised, the NDIA will contact you to let you know the details including the start date for your funding (known as the approved plan date). Remember: If you're currently a CPL client, you need to let us know when you receive your NDIS plan. This is because the supports you are currently receiving from CPL will no longer be funded by your previous funding arrangement.

    Please contact us as soon as possible so that we can arrange a meeting with you to discuss your NDIS plan and confirm the supports you wish to continue receiving from us. Need some help or want to talk to someone about it? You can call us anytime on 1800 275 753.


    Find out how to access supports